If you still have a warranty provided by your printer, contact their customer service to run through the error with you. Call: Help Number, then ask them for some corrections to guide you. Why give yourself a call then run the fixes? And you can simply opt to ask for a substitute when the customer service fails to address the issue. Epson Error Code 0x97 is a hardware problem and you could conclude that your printer is effectively dead. They send replacement printers to make the most of your warranty.